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Safe banking dump

Scheduled Pinned Locked Moved [2021] Crashes/Dumps/BSOD
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  • H Helios_07

    Real PC:

    Windows 10 x64 18363.476

    KTS 21.0.29.1036 app+drv ver. on

    Standard Browser: Firefox

    um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

    Reproduction steps:

    Not realy sure what happened here.

    I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

    Actual result:

    Login was made hard beacuse of the dump creation

    Expected Result:

    No dump no problem =)

    D Offline
    D Offline
    Dmitriy.Pisarets
    Kaspersky Lab
    wrote on last edited by
    #2

    @helios_07, hello! 

    Can you please try to reproduce this dump with collecting HAR-traces

    in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

    H 2 Replies Last reply
    0
    • D Dmitriy.Pisarets

      @helios_07, hello! 

      Can you please try to reproduce this dump with collecting HAR-traces

      in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

      H Offline
      H Offline
      Helios_07
      wrote on last edited by
      #3

      @dmitriy-pisarets

      I will try that over the weekend and report back next week or if i can reproduce it.

      PC:
      Windows 10 64-bit Version 20H2
      Build 19042.985
      Intel Core i10-10900K @ 3,7GHZ
      32,0 GB-RAM
      NVIDIA Geforce RTX 2080 TI 11GB
      KIS 21.4.8.292
      KPM 9.0.2.15298(o)
      Forum Signature from 25.May.2021

      1 Reply Last reply
      0
      • D Dmitriy.Pisarets

        @helios_07, hello! 

        Can you please try to reproduce this dump with collecting HAR-traces

        in your browser go  F12 tools -> network, switch on "preserve logs". after dump save browser's traces as HAR file.

        H Offline
        H Offline
        Helios_07
        wrote on last edited by
        #4

        @dmitriy-pisarets

        KTS 21.0.33.1168 app+drv ver. on

        Reproduction Steps:

        1. $1

        2. $1

        3. $1

        4. $1

        5. $1

        6. $1

        7. $1

        Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

        With those steps its stable to reproduce for me.

        PC:
        Windows 10 64-bit Version 20H2
        Build 19042.985
        Intel Core i10-10900K @ 3,7GHZ
        32,0 GB-RAM
        NVIDIA Geforce RTX 2080 TI 11GB
        KIS 21.4.8.292
        KPM 9.0.2.15298(o)
        Forum Signature from 25.May.2021

        D 1 Reply Last reply
        0
        • H Helios_07

          @dmitriy-pisarets

          KTS 21.0.33.1168 app+drv ver. on

          Reproduction Steps:

          1. $1

          2. $1

          3. $1

          4. $1

          5. $1

          6. $1

          7. $1

          Dump + traces + har logs: https://cloud.qainfo.ru/s/TxlyTEhUj8N6EFF

          With those steps its stable to reproduce for me.

          D Offline
          D Offline
          Dmitriy.Pisarets
          Kaspersky Lab
          wrote on last edited by
          #5

          @helios_07 HI! thx for your time!

          can you please:

          1 ) try reproduce it in other browsers 

          1. tell us what plugins are in your FF

          2. in FF go to  about:config, set filter referer and send us all fields and they value to us

          Thank you! 

          H 1 Reply Last reply
          0
          • D Dmitriy.Pisarets

            @helios_07 HI! thx for your time!

            can you please:

            1 ) try reproduce it in other browsers 

            1. tell us what plugins are in your FF

            2. in FF go to  about:config, set filter referer and send us all fields and they value to us

            Thank you! 

            H Offline
            H Offline
            Helios_07
            wrote on last edited by
            #6

            @dmitriy-pisarets

            1. Still working on it.

            2. Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection

            3. https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr

            PC:
            Windows 10 64-bit Version 20H2
            Build 19042.985
            Intel Core i10-10900K @ 3,7GHZ
            32,0 GB-RAM
            NVIDIA Geforce RTX 2080 TI 11GB
            KIS 21.4.8.292
            KPM 9.0.2.15298(o)
            Forum Signature from 25.May.2021

            D 1 Reply Last reply
            0
            • H Helios_07

              @dmitriy-pisarets

              1. Still working on it.

              2. Dark Reader, Decentraleyes, HTTPS Everywhere, Privacy Badger, Ublock Origin, Kaspersky Password Manager, Kaspersky Protection

              3. https://cloud.qainfo.ru/s/wfe2ITjRLg267Qr

              D Offline
              D Offline
              Dmitriy.Pisarets
              Kaspersky Lab
              wrote on last edited by
              #7

              @helios_07, Hi! thx for your time. Looking forward answer on 1) position

              H 1 Reply Last reply
              0
              • D Dmitriy.Pisarets

                @helios_07, Hi! thx for your time. Looking forward answer on 1) position

                H Offline
                H Offline
                Helios_07
                wrote on last edited by
                #8

                @dmitriy-pisarets

                Hi dmitriy,

                I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.

                A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.

                Traces +  dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt

                As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.

                PC:
                Windows 10 64-bit Version 20H2
                Build 19042.985
                Intel Core i10-10900K @ 3,7GHZ
                32,0 GB-RAM
                NVIDIA Geforce RTX 2080 TI 11GB
                KIS 21.4.8.292
                KPM 9.0.2.15298(o)
                Forum Signature from 25.May.2021

                D 1 Reply Last reply
                0
                • H Helios_07

                  @dmitriy-pisarets

                  Hi dmitriy,

                  I think this is the dump from using chrome, its very different there. It seems i only had to open paypal login and type something in, then i get an unhandled exception in plugin-nms.exe and a while later the dump.

                  A key part for the dump seem to be one or more of the plugins, but i havent had the time to figure out which.

                  Traces +  dump: https://cloud.qainfo.ru/s/BM9nFOcDl6sqdAt

                  As far as i can tell, something goes wrong in combination with those plugins when i go on the paypal login page, which results in the dump in the end. Should be the same for Firefox.

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #9

                  @helios_07 said in Safe banking dump:

                  dump from using chrome

                  this dump generated new issue. Thank you for your time.

                  1 Reply Last reply
                  0
                  • H Helios_07

                    Real PC:

                    Windows 10 x64 18363.476

                    KTS 21.0.29.1036 app+drv ver. on

                    Standard Browser: Firefox

                    um:application_fault_avrf_5c40d234_safe_banking.dll!ekagetobjectfactory

                    Reproduction steps:

                    Not realy sure what happened here.

                    I was trying to pay something with paypal and was switching around between safe money browser and normal firefox i just had closed the safe money browser and tried to login in paypal in the normal browser when this dump came. The first one was corrupted but i got 3 failed attempts to write the same dump again so i took the last one.

                    Actual result:

                    Login was made hard beacuse of the dump creation

                    Expected Result:

                    No dump no problem =)

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #10

                    @helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away

                    H 1 Reply Last reply
                    0
                    • D Dmitriy.Pisarets

                      @helios_07 hello! there is setting network.http.sendRefererHeader = 0 it cause problem. this setting isn't standart, did you change it manually? if you'll change it - problem will pass away

                      H Offline
                      H Offline
                      Helios_07
                      wrote on last edited by
                      #11

                      @dmitriy-pisarets

                      Ah ok i might have changed that, i will try that =)

                      PC:
                      Windows 10 64-bit Version 20H2
                      Build 19042.985
                      Intel Core i10-10900K @ 3,7GHZ
                      32,0 GB-RAM
                      NVIDIA Geforce RTX 2080 TI 11GB
                      KIS 21.4.8.292
                      KPM 9.0.2.15298(o)
                      Forum Signature from 25.May.2021

                      1 Reply Last reply
                      0

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