Skip to content
kaspersky beta
  • Login

  • Don't have an account? Register

  • Login or register to search.
  • Categories
  • KForum
  • KClub
  • kaspersky
  1. Home
  2. Kaspersky Beta Testing – English User Community
  3. Kaspersky Home Products
  4. Kaspersky
  5. Archive
  6. 2020
  7. [2020] Installation/Removal/Updates
  8. Error27300 when install klhk driver. Error code: -2147024319

Error27300 when install klhk driver. Error code: -2147024319

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
22 Posts 5 Posters 29.7k Views 6 Watching
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • JarvisJ Offline
    JarvisJ Offline
    Jarvis
    wrote on last edited by
    #11

    Duplicate

    1 Reply Last reply
    0
    • phantomP Offline
      phantomP Offline
      phantom
      wrote on last edited by
      #12

      there was also an installation issue with error code 27300 and a secure boot in UEFI is also enabled on the PC

      https://cloud.qainfo.ru/s/G6wUY6CB3rgc35o

      1 Reply Last reply
      0
      • xzz123X Offline
        xzz123X Offline
        xzz123
        Moderators
        wrote on last edited by
        #13

        I can still reproduce this problem with secure boot enabled. Same error code.

        Can you give more Detailed explanation about the issue?

        As far as I can tell, it is a big problem and stable reporduce using any of my devices.

        https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh

        logs from new installer.

        1 Reply Last reply
        0
        • xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #14

          Hello

          Same problem reproduced with latest build: 20.0.10.954 RC

          D 1 Reply Last reply
          0
          • xzz123X xzz123

            Hello

            Same problem reproduced with latest build: 20.0.10.954 RC

            D Offline
            D Offline
            Dmitriy.Pisarets
            Kaspersky Lab
            wrote on last edited by
            #15

            @xzz123 can you add new installer traces, please? I'll reopen bug

            xzz123X 2 Replies Last reply
            0
            • D Dmitriy.Pisarets

              @xzz123 can you add new installer traces, please? I'll reopen bug

              xzz123X Offline
              xzz123X Offline
              xzz123
              Moderators
              wrote on last edited by
              #16

              @dmitriy-pisarets

              I just disabled secure boot and the installation was successfull.-----Just in oder to check another bug,

              I will reproduce this one next day, it is very late in my here.

              1 Reply Last reply
              0
              • D Dmitriy.Pisarets

                @xzz123 can you add new installer traces, please? I'll reopen bug

                xzz123X Offline
                xzz123X Offline
                xzz123
                Moderators
                wrote on last edited by
                #17

                @dmitriy-pisarets

                here are new installation logs and GSI6 reprot with windows event logs included.

                https://cloud.qainfo.ru/s/0OiHM394YDD1iFm

                Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled

                OS: windows10 2016LTSB 14393.2670 x64

                OS language: Simplified Chinese

                The problem has long history, and it is highly likely to be reproduced on some of those old devices. 

                with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.

                D 1 Reply Last reply
                0
                • xzz123X Offline
                  xzz123X Offline
                  xzz123
                  Moderators
                  wrote on last edited by
                  #18

                  I am going to get a new laptop, will not hold those old devices for long.

                  Please, investigate the problem, before I can still offer you logs and data.

                  D 1 Reply Last reply
                  0
                  • xzz123X xzz123

                    @dmitriy-pisarets

                    here are new installation logs and GSI6 reprot with windows event logs included.

                    https://cloud.qainfo.ru/s/0OiHM394YDD1iFm

                    Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled

                    OS: windows10 2016LTSB 14393.2670 x64

                    OS language: Simplified Chinese

                    The problem has long history, and it is highly likely to be reproduced on some of those old devices. 

                    with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.

                    D Offline
                    D Offline
                    Dmitriy.Pisarets
                    Kaspersky Lab
                    wrote on last edited by
                    #19

                    @xzz123 thank you.

                    1 Reply Last reply
                    0
                    • xzz123X xzz123

                      I am going to get a new laptop, will not hold those old devices for long.

                      Please, investigate the problem, before I can still offer you logs and data.

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #20

                      @xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. 

                      xzz123X 1 Reply Last reply
                      0
                      • D Dmitriy.Pisarets

                        @xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. 

                        xzz123X Offline
                        xzz123X Offline
                        xzz123
                        Moderators
                        wrote on last edited by
                        #21

                        @dmitriy-pisarets

                        So that is the reason.....wow, it worrys me for nearly half a year

                        the good news is that we finally get a happy ending. Better than never getting an answer.

                        You may close the case.

                        D 1 Reply Last reply
                        0
                        • xzz123X xzz123

                          @dmitriy-pisarets

                          So that is the reason.....wow, it worrys me for nearly half a year

                          the good news is that we finally get a happy ending. Better than never getting an answer.

                          You may close the case.

                          D Offline
                          D Offline
                          Dmitriy.Pisarets
                          Kaspersky Lab
                          wrote on last edited by
                          #22

                          @xzz123 bad, that we didn't provide you info much more earlier. 

                          1 Reply Last reply
                          0

                          Hello! It looks like you're interested in this conversation, but you don't have an account yet.

                          Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

                          With your input, this post could be even better 💗

                          Register Login
                          Reply
                          • Reply as topic
                          Log in to reply
                          • Oldest to Newest
                          • Newest to Oldest
                          • Most Votes


                          © 2026 АО «Лаборатория Касперского»

                          • First post
                            Last post
                          0
                          • Categories
                          • KForum
                          • KClub
                          • kaspersky