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  8. Error27300 when install klhk driver. Error code: -2147024319

Error27300 when install klhk driver. Error code: -2147024319

Scheduled Pinned Locked Moved [2020] Installation/Removal/Updates
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  • xzz123X Offline
    xzz123X Offline
    xzz123
    Moderators
    wrote on last edited by
    #13

    I can still reproduce this problem with secure boot enabled. Same error code.

    Can you give more Detailed explanation about the issue?

    As far as I can tell, it is a big problem and stable reporduce using any of my devices.

    https://cloud.qainfo.ru/s/epRQ1vBET3MOlmh

    logs from new installer.

    1 Reply Last reply
    0
    • xzz123X Offline
      xzz123X Offline
      xzz123
      Moderators
      wrote on last edited by
      #14

      Hello

      Same problem reproduced with latest build: 20.0.10.954 RC

      D 1 Reply Last reply
      0
      • xzz123X xzz123

        Hello

        Same problem reproduced with latest build: 20.0.10.954 RC

        D Offline
        D Offline
        Dmitriy.Pisarets
        Kaspersky Lab
        wrote on last edited by
        #15

        @xzz123 can you add new installer traces, please? I'll reopen bug

        xzz123X 2 Replies Last reply
        0
        • D Dmitriy.Pisarets

          @xzz123 can you add new installer traces, please? I'll reopen bug

          xzz123X Offline
          xzz123X Offline
          xzz123
          Moderators
          wrote on last edited by
          #16

          @dmitriy-pisarets

          I just disabled secure boot and the installation was successfull.-----Just in oder to check another bug,

          I will reproduce this one next day, it is very late in my here.

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          • D Dmitriy.Pisarets

            @xzz123 can you add new installer traces, please? I'll reopen bug

            xzz123X Offline
            xzz123X Offline
            xzz123
            Moderators
            wrote on last edited by
            #17

            @dmitriy-pisarets

            here are new installation logs and GSI6 reprot with windows event logs included.

            https://cloud.qainfo.ru/s/0OiHM394YDD1iFm

            Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled

            OS: windows10 2016LTSB 14393.2670 x64

            OS language: Simplified Chinese

            The problem has long history, and it is highly likely to be reproduced on some of those old devices. 

            with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.

            D 1 Reply Last reply
            0
            • xzz123X Offline
              xzz123X Offline
              xzz123
              Moderators
              wrote on last edited by
              #18

              I am going to get a new laptop, will not hold those old devices for long.

              Please, investigate the problem, before I can still offer you logs and data.

              D 1 Reply Last reply
              0
              • xzz123X xzz123

                @dmitriy-pisarets

                here are new installation logs and GSI6 reprot with windows event logs included.

                https://cloud.qainfo.ru/s/0OiHM394YDD1iFm

                Device: Thinkpad X240s with latest BIOS & secure boot enabled & CSM disabled

                OS: windows10 2016LTSB 14393.2670 x64

                OS language: Simplified Chinese

                The problem has long history, and it is highly likely to be reproduced on some of those old devices. 

                with old 4th generation CPU, legacy default boot option. After you turn to secure boot and uefi, product install will fail.

                D Offline
                D Offline
                Dmitriy.Pisarets
                Kaspersky Lab
                wrote on last edited by
                #19

                @xzz123 thank you.

                1 Reply Last reply
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                • xzz123X xzz123

                  I am going to get a new laptop, will not hold those old devices for long.

                  Please, investigate the problem, before I can still offer you logs and data.

                  D Offline
                  D Offline
                  Dmitriy.Pisarets
                  Kaspersky Lab
                  wrote on last edited by
                  #20

                  @xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. 

                  xzz123X 1 Reply Last reply
                  0
                  • D Dmitriy.Pisarets

                    @xzz123, i got answer from developers: our drivers are not signed now. When 2020 will be released, secure boot will not crash our installer. You can try install 19 version and install it with secure boot. It'll work. 

                    xzz123X Offline
                    xzz123X Offline
                    xzz123
                    Moderators
                    wrote on last edited by
                    #21

                    @dmitriy-pisarets

                    So that is the reason.....wow, it worrys me for nearly half a year

                    the good news is that we finally get a happy ending. Better than never getting an answer.

                    You may close the case.

                    D 1 Reply Last reply
                    0
                    • xzz123X xzz123

                      @dmitriy-pisarets

                      So that is the reason.....wow, it worrys me for nearly half a year

                      the good news is that we finally get a happy ending. Better than never getting an answer.

                      You may close the case.

                      D Offline
                      D Offline
                      Dmitriy.Pisarets
                      Kaspersky Lab
                      wrote on last edited by
                      #22

                      @xzz123 bad, that we didn't provide you info much more earlier. 

                      1 Reply Last reply
                      0

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