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  8. YouTube videos do not load on Kaspersky Standard 21.20.4.290.

YouTube videos do not load on Kaspersky Standard 21.20.4.290.

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  • N Offline
    N Offline
    notflexiblee
    wrote on last edited by
    #1

    I'm currently facing a problem on Kaspersky Standard 21.20.4.290 where YouTube videos won't load in Firefox unless I quit the Kaspersky app, refresh the YouTube page and then the video starts playing. For reference, I am using Windows 11 build 26100.2605 and Firefox 133.0.3.

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    • N notflexiblee

      I'm currently facing a problem on Kaspersky Standard 21.20.4.290 where YouTube videos won't load in Firefox unless I quit the Kaspersky app, refresh the YouTube page and then the video starts playing. For reference, I am using Windows 11 build 26100.2605 and Firefox 133.0.3.

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      D Offline
      Dmitriy.Pisarets
      Kaspersky Lab
      wrote on last edited by
      #2

      @notflexiblee Hello! Sorry, your post had been stuck in pre-moderation.

      Seems it's a bug.
      To analyze it we will need:

      • our traces (by default it's in C:\ProgramData\Kaspersky Lab\AVP21.20\Traces . please check that they are set on max level)
      • wire shark logs
      • additional info. Can it be reproduced easily, or it takes time to face it? Have you checked it in other browsers?
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