Kaspersky\VPN\KSOS 21.24.4.286

[Dmitriy.Pisarets]

@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

"components are damaged".

Hello! Can you please check, what severs are used for base update, is still tim2 ?

[xzz123]

Hello everyone
Are you all updating beta version smoothly without any error?
For a long time I cannot update beta builds. It will always show internet connection error at a certain stage of the process and than auto switch to another update server (not tim2). Eventually it will end up with a failure.
I have tried VPN. have switch my IP to another location like HK, Singapore, UK, Japan.... But still cannot update beta build.
Do you think it is worthy to collect traces?

[harlan4096]

Today when I updated my KPremium, got a warning to restart, and some modules got corrupted, the only solution was to reinstall overwriting 😓🤷‍♂️

[Jowi]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

"components are damaged".

Hello! Can you please check, what severs are used for base update, is still tim2 ?

It was the normal KL-update Server.
But the situation was the same as harlan4096 explained.

[Dmitriy.Pisarets]

@xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:

Do you think it is worthy to collect traces?

Hello! Sorry, i've missed your previous message.
Do you have problem with bases update? Please collect our traces, wire shark and video of screen.

[Dmitriy.Pisarets]

@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

normal KL-update Server.

beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public.

[xzz123]

@Dmitriy.Pisarets
I will surely try when I got time
maybe next beta?

[Jowi]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

normal KL-update Server.

beta shouldn't use "normal servers". New builds with new features demands new files, which a missing in public servers. So beta use test servers with files witch a made specially for new builds.
Very strange that you faced issue, that switched servers for public.

Sorry if I wasn't clear enough. I didn't select a different server. The default server that KL provides after the installation was used.

[Dmitriy.Pisarets]

@xzz123 said in Kaspersky\VPN\KSOS 21.24.4.286:

next beta?

next beta should be in 1 week. and it have /ap servers pre-installed.

[Dmitriy.Pisarets]

@Jowi said in Kaspersky\VPN\KSOS 21.24.4.286:

I didn't select a different server.

It makes it even more strange. But, as I can understand, there is a chance that something will go wrong with network while update and beta build will decide to use pub-server as emergency option.

[tistou]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

is it possible for you to retrieve them ?

Hello! No, it's very complicated, but this window is area of support service. They have their own issue tracking system.
So if you have possibility to send dumps here it would be better. Thank you!

Hello

Which file do you need ?
The KAV.dumpwriter ?

[Dmitriy.Pisarets]

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

Which file do you need ?
The KAV.dumpwriter ?

Hello!
the best option is "all files and traces"
the minimum - "*.dmp" file

dumpwriter is file with accompanying information. Main info is included in *.dmp

[tistou]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

Which file do you need ?
The KAV.dumpwriter ?

Hello!
the best option is "all files and traces"
the minimum - "*.dmp" file

dumpwriter is file with accompanying information. Main info is included in *.dmp

Hello

Ok, all Traces files

https://drive.google.com/file/d/1T0rnT4E767VM6Gqt6rfMiGk-Vwj-1Cl3/

Tell me if it's good

[Dmitriy.Pisarets]

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

Tell me if it's good

Thank you. looks OK

[xzz123]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

there is a chance that something will go wrong with network while update and beta build will decide to use pub-server as emergency option.

That is true as I observed.
My update fail accompany with:

1. update with tim server
2. than auto switch to public server
3. both failed than the whole process failed

[Dmitriy.Pisarets]

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

Ok, all Traces files

This is same scenario, but different issue.
Can you please specify, can you reproduce it, and how stable reproduction is?

[tistou]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

Ok, all Traces files

This is same scenario, but different issue.
Can you please specify, can you reproduce it, and how stable reproduction is?

I close K by right-clicking on the icon in the systray (next to the clock) and selecting Exit.
When I relaunch K via the shortcut in the desktop, I get the message "The previous application launch failed."

This problem appears every time

Thanks

EDIT : I've never had this problem with previous version (21.23, 21.22, etc...)

[Dmitriy.Pisarets]

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

This problem appears every time

Hello! Sad to hear it. I've created new bug to investigate problem.

[tistou]

@Dmitriy.Pisarets said in Kaspersky\VPN\KSOS 21.24.4.286:

@tistou said in Kaspersky\VPN\KSOS 21.24.4.286:

This problem appears every time

Hello! Sad to hear it. I've created new bug to investigate problem.

Thanks for your interest in this problem.