Your help is needed: please try to new features.
-
Hello!
Colleagues are asked to check the scenarios below and leave feedback about the results. Reports or messages about the successful passage of scenarios, please leave in this topic.
"Performance -> PC Speed-up -> Unused system files. Two new categories were added for this functionality
- $1
This folder contains a previous version of the OS after upgrade installation. The folder C:\Windows.old is stored on your hard drive for several weeks after upgrade operation.
The category “Windows.old folder” can be detected by PC Speed-up automatic scan only.
The Checkbox for this category is unchecked after detection by default.Please check detection and deletion of the folder.
- Unused .msi and .msp files located in the folder C:\Windows\Installer (the category “Folder Windows\Installer”)
Please backup the files with .msi and .msp extensions located in the folder C:\Windows\Installer prior to the tests
Check detection and deletion of the files related to the category “Folder Windows\Installer” and after that check the possibility to uninstall programs by Control Panel"
Thank you in advance for your help!
@dmitriy-pisarets
I will perform the test and report a
-
I'm using PC Speed-Up -> Unused system files, and I've found that it does not remove temporal files in default system folders:
C:\Windows\Temp
C:\Users<User Account>\AppData\Local\Temp
🤔
-
Sorry, no data is deleted into the Temp folder
-
Hello,
I am a representative of the department that asked @Dmitriy.Pisarets to post this topic.
You can address all the issues to me
Could you please reproduce the issue you have reported and send traces to me or to @dmitriy-pisarets
Thank you
PS Does anybody have a system that contains the folder C:\Windows.old?
-
Hello,
I am a representative of the department that asked @Dmitriy.Pisarets to post this topic.
You can address all the issues to me
Could you please reproduce the issue you have reported and send traces to me or to @dmitriy-pisarets
Thank you
PS Does anybody have a system that contains the folder C:\Windows.old?
No problem, I will do and send you the data
-
I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.
I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).
Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM
-
@aqva said in Your help is needed: please try to new features.:
C:\Windows.old?
Currently, I have no systems with that folder, I removed it in some systems using the own Windows integrated clean-up system.
-
I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.
I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).
Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM
@harlan4096 said in Your help is needed: please try to new features.:
I'm trying to collect traces BUT I CAN'T!, tried 3 times but in all cases I got a GUI crashed of KPlus, and PCSpeedUp operations can't end.
I have already sent the dumps via KPlus integrated sending system (I added my nickname in the report).
Traces + Dump: https://mega.nz/file/xoggSahL#lEJRqeXnmaNdTt7csjZUjLDUFfBky0hOooE9hxgPCzM
Thank you for the provided infoкmation.
According to the dump file analysis, the issue is already fixed in build 21.13.5.499
This new build is available for beta testing, please install it and see if the issue persists.
Thank you
-
Just installed new build RC of KPlus. It seems the GUI crashed has been fixed :)
But still it seems temporal files in Windows Temp folders are not detected properly:
C:\Users<My account>\AppData\Local\Temp:
-
Just installed new build RC of KPlus. It seems the GUI crashed has been fixed :)
But still it seems temporal files in Windows Temp folders are not detected properly:
C:\Users<My account>\AppData\Local\Temp:
@harlan4096 said in Your help is needed: please try to new features.:
Just installed new build RC of KPlus. It seems the GUI crashed has been fixed :)
But still it seems temporal files in Windows Temp folders are not detected properly:
C:\Users<My account>\AppData\Local\Temp:
Thank you for the report.
Try to move local system time to, for example, +3 days forward, run Speedup PC scan again and compare the results.
The files placed to the Temp folders should be of more than 2 days old.
Thank you.
-
can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:
it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.
-
can someone please fix the blocking of QUIC protocol when kaspersky is running when i open this page:
it says You're not using QUIC right now, but does if i stop protection or exit kaspersky.
this is not a support forum, please contact customer service
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login© 2026 АО «Лаборатория Касперского»